Citizens Advice Devon: Universal Credit

Course Category: Voluntary Sector and Governance, Benefits and Money Advice

Please note, this is an online course which will be held using Zoom software. 


Please note, there is a 10% early bird discount available if you book at least 4 weeks before the course date. The discount will be shown automatically at the Eventbrite checkout. The cost indicated includes the Eventbrite booking fee.

  • £65.27*: Members of Devon Communities Together
  • £86.83*: Charities, Community Groups or Parish and Town Councils that are not members of Devon Community Together
  • £119.17*: Private Sector organisations and Statutory Local Authorities

*The discounted membership price on many of our training courses is one of a number of benefits provided to members of Devon Communities Together and is available to new and existing members. With annual membership starting from just £24 for individuals and small organisations, up to £50 for larger organisations, taking out a membership can be a great way to save money on your training needs. To find out more and join DCT today, call 01392 248919 or visit our membership page


Please note: this is a two-part course, on 10th and 11th February, from 10am-1pm on each day. The price includes both parts.

Who gets it and when? How much is it? What are the latest changes? How do you claim it? Come and find out more, so that you can support people to claim and make sure they get the amount they should.

This course is designed to provide participants with an understanding of the basic conditions of entitlement to Universal Credit (UC) and how it is calculated and administered, to enable advisers to assist with and advise on claims.


By the end of the course you will be able to:

• Explain the basic conditions of entitlement

• Outline the claims and administration procedures

• Calculate entitlement

• Explain migration, transitional protection, conditionality and sanctions, disputes and appeal rights


Vincent has worked for the Citizens Advice service in Devon since 1985. As an experienced trainer, he has provided benefits training for many years to voluntary and statutory sector staff, covering all aspects of the benefits system from introductory courses to Tribunal Representation. He has been a benefits caseworker for most of his working life, having taken cases to the Upper Tribunal level. He has been providing benefits training for Citizens Advice Devon since 2017. He is the Chief Officer at Citizens Advice Teignbridge.

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