Citizens Advice Devon: Personal Independence Payments

Course Category: Voluntary Sector and Governance, Health and Wellbeing, Benefits and Money Advice

Please note, this is an online course which will be held using Zoom software. 


  • £38.32*: Members of Devon Communities Together
  • £49.10*: Charities, Community Groups or Parish and Town Councils that are not members of Devon Community Together
  • £70.66*: Private Sector organisations and Statutory Local Authorities

*Please note, there is a 10% early bird discount available if you book at least 4 weeks before the course date. The discount will be shown automatically at the Eventbrite checkout. The cost indicated includes the Eventbrite booking fee.

*The discounted membership price on many of our training courses is one of a number of benefits provided to members of Devon Communities Together and is available to new and existing members. With annual membership starting from just £24 for individuals and small organisations, up to £50 for larger organisations, taking out a membership can be a great way to save money on your training needs. To find out more and join DCT today, call 01392 248919 or visit our membership page


Personal Independence Payment, after Universal Credit, is the benefit Citizens Advice gets more questions about than anything else. It’s a real problem mainly because the claiming process is so difficult and because so many people get turned down when the shouldn’t. With the right information and support, things can change and this course will help you to play a part in making sure people get what they are entitled to.

This course provides an overview of Personal Independence Payment (PIP), as well as details of the disability-related rules and tips on claiming. It also explains how the benefit can increase overall benefit income for families.


By the end of the course you will be able to:

  • identify key conditions of entitlement to PIP;

  • assist people with claims;

  • identify when and how to challenge decisions

  • make appropriate referrals


Vincent has worked for the Citizens Advice service in Devon since 1985. As an experienced trainer, he has provided benefits training for many years to voluntary and statutory sector staff, covering all aspects of the benefits system from introductory courses to Tribunal Representation. He has been a benefits caseworker for most of his working life, having taken cases to the Upper Tribunal level. He has been providing benefits training for Citizens Advice Devon since 2017. He is the Chief Officer at Citizens Advice Teignbridge.

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