Citizens Advice Devon: Personal Independence Payment

Course Category: Voluntary Sector and Governance, Benefits and Money Advice

Please note, this is an online course which will be held using Zoom software. 


Members of Devon Communties Together: £38.32*

Charities, Community Groups, Local Councils: £49.10*

Private Sector & Statutory Local Authorities: £70.66*

*The discounted membership price on many of our training courses is one of a number of benefits provided to members of Devon Communities Together and is available to new and existing members. With annual membership starting from just £24 for individuals and small organisations, up to £50 for larger organisations, taking out a membership can be a great way to save money on your training needs. To find out more and join DCT today, call 01392 248919 or visit our membership page


This course is for organisations who signpost, provide information, support or advise people with health conditions or disabilities.  New Style Employment and Support Allowance (ESA) is for people who have a health condition or disability that makes it difficult or impossible to work. This is assessed using the Work Capability Assessment (WCA).  People with ‘limited capability for work’ can qualify for ESA if they have paid enough National Insurance contributions and/or if they are on a low income. The amount people get depends on the outcome of the WCA.  This assessment is also used to assess claimants of Universal Credit (UC) with health conditions or disabilities to decide whether they are expected to work or undertake ‘work-related activity.’


The course will cover:

  • Basic conditions of entitlement to both forms of ESA.
  • Basic conditions of UC as they relate to people whose health conditions or disabilities limit their ability to work.
  • The Work Capability Assessment.
  • How to challenge decisions.


Vincent has worked for the Citizens Advice service in Devon since 1985. As an experienced trainer, he has provided benefits training for many years to voluntary and statutory sector staff, covering all aspects of the benefits system from introductory courses to Tribunal Representation. He has been a benefits caseworker for most of his working life, having taken cases to the Upper Tribunal level. He has been providing benefits training for Citizens Advice Devon since 2017. He is the Chief Officer at Citizens Advice Teignbridge.

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