Citizens Advice Devon: Changing Decisions

Course Category: Voluntary Sector and Governance, Benefits and Money Advice

Please note, this is an online course which will be held using Zoom software. 


Members of Devon Communties Together: £38.32*

Charities, Community Groups, Local Councils: £49.10*

Private Sector & Statutory Local Authorities: £70.66*

*The discounted membership price on many of our training courses is one of a number of benefits provided to members of Devon Communities Together and is available to new and existing members. With annual membership starting from just £24 for individuals and small organisations, up to £50 for larger organisations, taking out a membership can be a great way to save money on your training needs. To find out more and join DCT today, call 01392 248919 or visit our membership page


This course provides an explanation of the process used for disputing benefit decisions and considers how challenges might be constructed to maximise the chances of success.


The course will enable participants to:

  • Identify the options for challenging benefits decision, whether by way of revision, supersession or appeal, including relevant time limits
  • Use a set structure for composing written challenges


Vincent has worked for the Citizens Advice service in Devon since 1985. As an experienced trainer, he has provided benefits training for many years to voluntary and statutory sector staff, covering all aspects of the benefits system from introductory courses to Tribunal Representation. He has been a benefits caseworker for most of his working life, having taken cases to the Upper Tribunal level. He has been providing benefits training for Citizens Advice Devon since 2017. He is the Chief Officer at Citizens Advice Teignbridge.

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