Challenging Benefit Decisions (Online)

Course Category: DCT Webinars, Benefits and Money Advice

*Please note, there is a 10% early bird discount available if you book at least 4 weeks before the course date. The discount will be shown automatically at the Eventbrite checkout. The cost indicated includes the Eventbrite booking fee.

Who should attend this course?

This online course, run over three sessions by Citizens Advice Devon, is specifically designed for Benefits Advisers who want to assist people with challenging decisions about benefits. It will help to develop the necessary skills to increase the frequency and quality of effective advocacy and tribunal representation in respect of social security appeals, ultimately helping more people win their appeal.

Introduction and Aim

Many people who have queries about their benefit appeal either won’t appeal against the decision, or do so without help and potentially lose their appeals.

The cost of living crisis is making it more important than ever for people to be able to maximise their income by exercising their right of appeal when they have grounds to do so. With 70% of appeals being successful where people receive help, it is important for individuals to have access to the help they need.  


This online course will enable Benefits Advisers to effectively:

  • Explain the benefits appeal process
  • Explain the role and procedures relevant to social security appeals
  • Identify and interpret legislation and case law
  • Present evidence and legal argument clearly and effectively both orally and in writing

The course will include a mock tribunal hearing, using Personal Independence Pay (PIP) as an example.

*Please note that this course is on the 10th November, 17th November and 1st December.*


About your Tutor:

Vincent Wilson - Vincent has worked for the Citizens Advice service in Devon since 1985. As an experienced trainer, he has provided benefits training for many years to voluntary and statutory sector staff, covering all aspects of the benefits system from introductory courses to Tribunal Representation.  He has been a benefits caseworker for most of his working life, having taken cases to the Upper Tribunal level. He has been involved with national Health Education England in the design of an e-learning module on social welfare legal support and money guidance for social prescribers and has provided training locally on the financial support available to people worst affected by the rise in the cost of living. He is Chief Officer at Citizens Advice Teignbridge.

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