Our Energy Outreach Project provides group and 1-2-1 support with reducing energy use and managing bills each autumn and winter.
In November 2025, our Energy Advisor attended the East Devon District Council warm hub in Seaton to deliver an energy advice and guidance session. We were invited by the Community Housing Team’s Jamie Claydon who wanted the residents she works with to have access to advice and guidance, as many individuals are described as ‘hard to reach’.
We sat with the group of 20 people who were very engaged when we chatted about energy effi ciency in the home, providing practical advice to help people conserve energy. One individual was experiencing problems with her boiler, as it wasn’t working and she was concerned about the colder weather. Unfortuantely, she had previously had a very negative experience with an unscrupulous tradesperson, leaving the customer feeling vulnerable to being exploited again.
After reassuring the individual that we could help with no charge, we referred the customer to our partner organisation Exeter Community Energy (ECOE). She has since benefitted from a home visit and was due to have a new boiler fitted in February 2026, through the LEAP boiler scheme.
