Our Digital Skills Devon project, in partnership with Wellmoor, supported people in rural and coastal communities to use their digital devices, with 1-2-1 sessions focusing on what they want to achieve, from accessing NHS services to connecting with family and friends.
A client living on the coast attended a library-based session focused on password management and multi-tasking on a tablet. Previously, they relied on family members to navigate digital tasks and were anxious about “doing something wrong” and losing information.
The session came at a critical time: they were in the process of buying a home and needed to handle significant digital paperwork. With calm coaching, the practitioner demonstrated safe password practices, recovering files and using split-screen functionality to view two windows at once. The client reported a marked increase in confidence, reduced dependency on family and immediate practical benefits in progressing the house purchase. They described the experience as “really special” and expressed enthusiasm for joining future courses.
